To the Expositor:
It is so easy to see or find fault with the increasingly poor ethics and lost customer confidence in Hydro One as well earning a less than respectable reputation.
For most people their hydro costs are less than their additional charges.
Customers are now charged a fee for using their credit card of choice and equally astounding, the more the Hydro One customer pays towards their bill, the more the fee is. This “fee” is a savings for Hydro One and yet not reflected on our bills.
Further, the additional fee discourages those like myself who are wanting to pay in advance their monthly bill. I usually like to pay two months in advance via credit card so now I am charged/penalized for doing so.
You would almost think this is managed by the Ontario government i.e. ‘a penny saved is a government oversight.’
Larry Killens
South Baymouth
