MANITOULIN—On Sunday, August 18 at approximately 12:10 pm an outage occurred affecting over 16,500 customers in the Manitoulin-Sudbury region, including Killarney. This occurred because of localized storms accompanied by lightning and winds.
“Crews were dispatched to patrol the long power line in order to find the issue and make necessary repairs,” said Tiziana Baccega Rosa, media spokesperson for Hydro One. “As this was happening, we were able to restore customers in stages throughout the day and into the evening.”
“During the patrol, crews found a broken cross arm along with a damaged switch,” Ms. Baccega Rosa continued. “Once repairs were made, all remaining customers were restored by 3 am on August 19.”
The Expositor questioned where the broken cross arm was located, but Hydro One was unable to answer this questions, saying they could only confirm that, “it is a very long power line that serves the region.”
“Being without power is challenging,” Ms. Baccega Rosa added. “We thank our customers for their patience as crews worked as quickly and as safely as possible to restore power.”
Ms. Baccega Rosa noted that Hydro One has “a number of helpful outage tools available to customers such as an outage map and app along with proactive outage alerts —text and/or email updates—customers can sign up for. These tools are up-dated every 10 minutes as information comes in from crews on the ground. Customers can also report their outage through the outage map or app or by texting 92887 (WATTS). For more information or to register for proactive outage alerts, visit www.hydroone.com/power-outages-and-safety/outage-tools.”
